How to get help

We accept referrals from parents themselves, friends/relations of parents and health and other professionals within the Wokingham Borough. If you have at least one child under five years old and are struggling to cope with the daily challenges of parenting you can refer yourself.

If you know someone who has at least one child under five years old and is struggling to cope with the daily challenges of parenting, you can refer a friend. The majority of our referrals come from local health professionals.

Refer a friend

If you have a friend or a relative who you think would benefit from one of our family support services and they are happy for you to contact us, please get in touch.


Covid-19 update: Recognising that Home-visiting, a key part of our work, is not going to be possible anytime in the near future we have reviewed all of our processes and are now ready to accept referrals for “remote support” through a number of different platforms, with some possible socially distanced support and face to face where circumstances allow us.

While we may not be able to offer “practical hands on support” in the coming months we believe that our remote support is effective, as has been seen over the last 3 months with the families we have supported since lockdown began. We offer emotional support to parents and will interact remotely with their children as appropriate, offering advice and guidance on parenting skills and help to reduce isolation and low confidence and self-esteem. We will also work hard to signpost families to other services as appropriate and will continue to work in partnership with other statutory and non-statutory services across the borough.

We look forward to receiving referrals in line with our latest Referral Flyer.

While our offices are shut please email all referrals to If the referral is urgent please call us on 0118 9888025.

We will continue to receive self-referrals from families who feel they need additional help. If you have a referral and you are unsure whether or not they fit our criteria, feel free to call and have a chat with us and we can then decide if we think it’s worth pursuing the referral or whether there is another organisation better suited to supporting the family. If on receiving the referral we have questions, or we feel it’s unclear why the referral has taken place we will be in contact for clarification before contacting the family in question.

Thank you for working with us to provide support to vulnerable families across the Borough.

Refer yourself

If you are a parent with at least one child under the age of five then we may be able to help you. Do you ever:

  • Feel isolated in your community, with no family nearby and struggling to make friends?
  • Feel overwhelmed with postnatal illness but find it hard to talk to anyone about it?
  • Feel like you are having a hard time coping with your child’s behaviour?
  • Struggle with the emotional and physical demands of having young children?
  • Struggle to cope with a disability?

Maybe you just need someone to talk to? Someone who won’t judge you; a shoulder to cry on or perhaps someone to play with or read to your children so that you can do some household chores.

Referral resources

Referral flyer >
Referral form >



Annual Report